Terms of Service

1. Acceptance and commercial relationship

These terms are an agreement between you and StellarFlow LLC for Qrenox. The service is intended for merchants and professionals, and the subscription is commercial when entered into by a business or for professional activity. Nothing in these terms limits an applicable mandatory right that cannot be excluded by law.

2. Definitions

• Qrenox or platform: the service, software, interfaces and components provided by StellarFlow LLC.
• Merchant or subscriber: the person or entity opening an account for commercial use.
• Merchant data: account information, settings and content supplied by the merchant.
• Customer data: data processed through the platform about the merchant’s customers and orders.
• Third-party providers: hosting, messaging, delivery and AI providers.

3. Account

You must be authorized to enter this agreement and provide accurate information. The merchant is responsible for credentials, team members and account activity and must promptly report unauthorized use.

4. Service

Qrenox helps receive and confirm orders, organize communications, connect store and delivery services and present operational status. It is an operating tool: Qrenox does not guarantee every customer response, delivery outcome or particular commercial result.

5. Subscription, pricing and payment

The plan, price and limits are shown at signup. The free trial lasts 14 days. Payment may be made by bank transfer or electronic methods shown in the platform or approved payment gateway. Unless stated otherwise, prices exclude local taxes, bank fees and international transfer fees. The merchant is responsible for charges imposed by its bank or local authority and must pay the net amount due to Qrenox.

6. Third-party charges

Meta, delivery companies and other providers may charge separately. Those charges are excluded unless expressly stated and remain subject to the third party’s terms. Qrenox does not control their pricing, decisions or availability.

7. Merchant obligations

• Obtain the legal bases and permissions required to contact customers.
• Comply with data-protection laws and the terms of Meta, store platforms and delivery providers.
• Provide accurate content and do not use the service for spam or fraud.
• Keep store settings, catalog, prices and delivery information current.
• Review automated outputs and intervene where the situation requires it.

8. Prohibited uses

You may not use Qrenox to violate law or third-party rights, send unwanted messages, bypass a provider’s policy, obtain unauthorized access, introduce malicious code or put the platform or other merchants’ data at risk.

9. Ownership and confidentiality

Qrenox and its components belong to StellarFlow LLC or its licensors. The merchant receives a limited, non-exclusive, non-transferable license during the subscription. Merchant content remains the merchant’s, and the merchant grants Qrenox the limited license needed to operate, protect and improve the service under the privacy policy.

10. Availability and SLA

For active paid accounts, Qrenox targets monthly availability of 99.9% for its infrastructure, dashboard and receipt and processing of incoming data — the ability of Qrenox services to receive data and return correct responses. Qrenox does not currently publish a measured availability figure: this is the target it works to, not a number it reports.

Excluded are planned maintenance announced, where possible, at least 24 hours in advance; urgent security maintenance; failures of providers, public networks or delivery APIs; merchant configuration errors or policy violations; and force majeure.

If availability falls below that target over a calendar month and the merchant’s operations are actually affected — the merchant may ask Qrenox to review the period, describing what it observed — the available contractual remedy is cancellation and stopping renewal for the next period without penalty. Qrenox may, at its discretion, add usage credits as a goodwill measure, without admitting liability or creating an ongoing obligation.

11. Personal data

Processing of customer data is governed by the privacy policy and, where applicable, the data processing agreement. The merchant remains responsible for its instructions and customer relationship; Qrenox may process limited data independently for platform security and fraud prevention within the limits of law.

12. Suspension and termination

Qrenox may suspend, restrict or permanently terminate an account for violating these terms, law or a provider’s rules, or where use threatens platform security, service quality or the reputation of the platform and other merchants. Notice and a reasonable opportunity to correct are provided where the situation allows; immediate action may be taken to protect the platform or comply with law.

The merchant may stop renewal at any time and retain access until the end of the paid period, subject to mandatory rights and the deletion and export rules.

13. Limitation of liability

To the extent permitted by applicable law, Qrenox, StellarFlow LLC, its personnel and providers are not liable for indirect damages, lost profits, opportunities, data, orders, advertising spend, delivery outcomes, or third-party decisions, failures or automated-response outcomes.

To the same extent, Qrenox’s total direct liability for an event does not exceed amounts actually paid to Qrenox during the preceding three months. This limit does not apply to liability that cannot legally be excluded or limited.

14. Indemnification

The merchant will indemnify Qrenox against reasonable claims and costs arising from its breach of these terms, missing permissions, content, or violation of law, a third party’s rules or another person’s rights.

15. Changes

Updates to these terms or the SLA apply to future periods after reasonable notice when material. Changes required for security or compliance may take effect immediately, with notice as soon as reasonably practicable.

16. Governing law and jurisdiction

These terms are governed by the law of Wyoming, without its conflict-of-laws rules. The competent courts located in Wyoming have jurisdiction to the extent permitted by applicable law. This clause does not remove mandatory rules that the parties cannot waive in advance.

17. General and contact

If a provision is unenforceable, the rest remains effective. Failure to exercise a right is not a waiver. These terms, the referenced documents and the DPA where applicable form the complete agreement for the service; marketing content does not replace them.

Email: contact@qrenox.com
Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA