Demo order#QR-2048
New orderConfirmed for FridayShipment created- Customer
- Amal
- City
- Casablanca
- Product
- Home set
- Amount
- 449 MAD
New · Automated order tracking›
From order to profit, everything is clear.
Confirm orders, organize shipping, and track delivery and profit from one workspace.
Order received
✓In progressCompletedRisk and profit assessed85%
✓In progressCompletedWhatsApp confirmation
✓In progressCompletedReady for handoff
✓In progressCompletedDelivery tracked
✓In progressCompletedProfit reconciled425MAD
✓In progressCompletedExplore all integrations
One flow, from store to delivery
One order enters. QRENOX organizes everything that follows.
Customer information comes from your store, confirmation happens on WhatsApp, and the final order moves to your courier without repeated manual entry.
Name, phone, city, address, products, and amount enter once.
Enter the information once. Then know where the order stands and who needs to act.
Explore all integrations
Order source
Order being handled nowDemo order#QR-2048
Waiting for customer- Information checkedPhone, address, and basket
- Risk & profit assessedReasons are reviewed before the first message
- Customer contactedWhatsApp
- Merchant rules passedQRENOX stays inside the merchant’s limits
Merchant ruleDelivery-date changes allowedValidated
Handoff checkpointReady for handoff
Tracking referenceOZ-QR2048
Order received
Demo order#QR-2048
New orderAmal · Casablanca · 449 MAD
Name, phone, city, address, products, and amount enter once.
Confirmed on WhatsApp
Information checkedRisk & profit assessed
WhatsApp
Could you deliver on Friday?
Of course. I will schedule the order for Friday and confirm before delivery.
Merchant ruleDelivery-date changes allowedValidated
#QR-2048Confirmed for Friday
Sent to delivery
#QR-2048Shipment created
Ready for handoffEnter the information once. Then know where the order stands and who needs to act.
Explore all integrationsYOUR INTELLIGENT SELLER
It knows your products, answers at the right moment and follows your rules.
Give it your product information, approved answers and policies. It handles the conversation and confirmation while every sensitive action stays within your limits.
Seller available23:47 · Customer message received
Seller Studio
Store knowledge and commercial rulesProduct knowledge
ProductAtlas Set
- Price
- 449 MAD
- Colors
- Black, beige
- Delivery
- 24–48 h
- Approved answer
- Size exchange available
Approved sources
- Product catalog
- Delivery information
- Frequently asked questions
- Merchant-approved templates
Rules and limits
Edit seller rules- Maximum discount
- 10%
- Maximum amount
- 40 MAD
- Negotiation attempts
- 1
- Daily AI budget
- Merchant-defined
Hand off to the team when:
- the customer asks for a person
- the answer is uncertain
- the customer becomes upset
Atlas Store
WhatsApp order confirmation- Intelligent seller:
Hi Amine, this is Atlas Store. We received your Atlas Set order for 449 MAD. Is the Sidi Maarouf address correct?
23:47 - Amine:
Yes. Is beige available, and how long does delivery take?
23:48 - Intelligent seller:
Beige is available. Your store has set the usual delivery time for this city at 24–48 hours. Shall I switch it to beige and confirm?
23:48 - Amine:
Okay, but can you offer a small discount?
23:49 - Intelligent seller:
I can apply the permitted discount and show you the final total before confirmation. Shall we continue?
23:49 - Amine:
Yes, confirm it.
23:50
- Color
- Beige
- Address
- Confirmed
- Next step
- Preparation
Answered outside team hours · Rules respected · Order confirmed
Catalog + delivery information
Is beige available, and how long does delivery take?
Yes, beige is available. The store’s configured delivery time is 24–48 hours.
Answer grounded in store-provided information
If I confirm now, can you offer 15%?
Proposal 15% ← maximum 10%
I can offer 10%, the permitted limit for this order.
Offer adjusted without crossing the rule
I would like to speak to someone.
Of course. I’m handing the conversation to the team.
Assigned to SaraReason: customer requested a person
Try another situation
- Your knowledge
- Your limits
- Available when customers write
Before shipping
Ship, review, or wait?
Risk and expected profit appear as an explained decision, never as an isolated number.
#QR-2048Demo order · AmalCasablanca249 MAD
The reasons
- Customer history: previous orders and returns
- City: return behavior for this merchant
- Amount: outside this store’s usual range
- Order amount
- 249 MAD
- Product cost
- —
- Delivery cost
- 35 MAD
- Message cost
- 2 MAD
- Expected return risk
- 8 MAD
- Expected profit
- unavailable
Review before shipping
Purchase cost is missing — no invented margin.
Handoff and tracking
“Ready for handoff” is not the same as “with the courier.”
Responsibility only changes when the courier signs the bordereau. That moment must stay recorded.
Bordereau #B-2048OzonExpressSigned 09:41
22 remain ready for handoffBefore signature: merchant responsibility
1818 handed overAfter signature: courier responsibility
01Shipment creation
02Tracking update
03Delivery attempt
04Clear reason or manual review
Unclear response — When a courier response is ambiguous, QRENOX does not silently retry and risk creating two shipments.
After delivery
A customer who received their order should not become a stranger again.
After-delivery follow-up gives every customer the appropriate next action, with complete respect for opt-out.
01Delivered
02Satisfaction question
03Response or silence
Behavioral segment
Positive reply → reliable customer → relevant follow-up
Relevant follow-upRepeat purchase opportunity
No response → not the same message
Opt-out → marketing path closed
The actual calculation
Sales appear quickly. Actual profit appears when every cost is together.
Costs are frozen at shipping time, so a later price change cannot rewrite history.
- Order amount
- — MAD
- Product cost
- − — MAD
- Delivery cost
- − — MAD
- Message cost
- − — MAD
- Actual order profit
- — MAD
Costs recorded at shipment
What the courier should owe— MAD
What was actually received— MAD
Missing information is not zero
Confirmation team
Your team knows who works, on what, and which decision is needed.
Every agent sees one order and one decision, without access to the store’s full finances.
Agent
COD-2048
Decision needed: correct the address or escalate
Escalation reaches the managerBUILT FOR MOROCCAN COD
Built around local commerce reality, without hiding what the system does not know.
Decisions and interface follow the work as it happens on the ground; a missing figure stays visible as missing, and an estimate stays labelled as one.
Moroccan COD reality
Darija on WhatsApp
Confirmation from the merchant’s number, with buttons and free text.
Dirhams and cost logic
Costs, profit, and estimates remain explicitly separate.
Bordereau reality
The parcel is not with the courier before a signature.
Delayed settlement
What is owed is compared to the transfer received.
Trust principles
- 01
Unknown is not zero
A missing purchase cost stays missing, not a fabricated margin.
- 02
Every estimate is labeled
Risk and expected profit are shown as explained estimates.
- 03
Your limits come first
Every proposal goes through the validator and merchant policy.
- 04
Failures become visible
A message or shipment with a problem calls for a clear action.
Start at your volume
Try the complete workflow, then choose the volume that fits your orders.
The trial requires no bank card. WhatsApp and shipping fees are not included.
Trial
0 MAD14 days · up to 100 orders
Basic
199 MADup to 400 orders / month
Pro
399 MADup to 1500 orders / month
The next order should not get lost between the store, WhatsApp, and the courier.
Bring the first order into the workflow and set the limits you work within.
14-day trial, no bank card required.